UPOriceve – Online Student Helpdesk

https://www.uniupo.it/en/studentinfo/welcome-services-and-contacts/uporiceve-%E2%80%93-online-student-helpdesk

From 6 September 2021, the new UPOriceve support service will be available, allowing you to contact staff from your Student Secretariat by way of an online helpdesk. This tool guarantees direct contact in the event of urgent or complex problems, while less urgent problems and requests for information can be made via UPOrisponde.

Simply key in the required data and choose your preferred date; the system will then inform you of the first available appointment (each appointment has a standard duration of 15 minutes).

Once the booking has been made, a link will be provided to connect you to a virtual room where you can ‘meet’ the Office team member and explain your problem/request; to enable more efficient service, at the time of booking, you will be asked to briefly outline the reason for your request so that staff can supply you with the necessary information/assistance. Remember to use your university email address in order to receive the booking confirmation, the online link and the booking code (you may need this to change or cancel your request).

 

The online helpdesk service is available for the following offices:

  • Student Services of Department of Law and Political, Economic and Social Sciences
  • Student Services of Department of Pharmaceutical Sciences (also for the Specialisation School of Hospital Pharmacy)
  • Student Services of Department of Science, Technology and Innovation
  • Student Services of Department of Economics and Business Studies
  • Student Services of Department of Humanities
  • Student Services of School of Medicine
  • Student Services of Specialisation Schools

Timetable:

  • Mondays from 1.30pm to 3.30pm
  • Wednesdays from 1.30pm to 3.30pm
  • Fridays from 1.30pm to 3.30pm

Make sure you select the correct Student Services Office for your course, taking into account where you are registered; you can check the Offices in the guide attached to this page.

In the event of errors when booking, appointments can be re-arranged with the correct office only if there is a free place for the original day and time booked; otherwise, the reservation must be cancelled and a new appointment booked.

 

Secretariat of School of Medicine

The  School of Medicine offers an online support system for students attending courses in Alessandria. It is possible to book an appointment in the following hours:

  • Tuesdays, from 1pm to 3.30pm
  • Fridays, from 9am to 12pm

For students enrolled in courses of other locations, a booking can be made for the following services (face-to-face) in the same hours at the Secretariat of Novara (Via Perrone, 18):

  • Consignment of internship record book/ADO record book
  • Collection of certificate for use abroad/Diploma Supplement
  • Collection of degree certificate
  • Submission of documents – International Students

 

Specialisation Schools

For students enrolled with the Medical Specialisation Schools, there is an online student support system for the following services:

  • Request for information

and booking of face-to-face appointments for the following services:

  • Collection/consignment of exam records book
  • Collection of specialisation certificate
  • Signing of specialisation contract (available in the period specified in the Notices)

The Specialisation School Office, in Via Solari 17 of Novara, is open in the following hours:

  • Mondays 1.30pm to 3.30pm
  • Wednesdays 9.30am to 11.30am

You can select the service you require, the day/time you prefer, and meet staff face-to-face or online according to the service requested.