International Relations Services

https://www.uniupo.it/en/qualit%C3%A0/customers-satisfaction/international-relations-services

Here attached are the reports on students’ overall customer satisfaction levels regarding some International Relations Services.

The measurement of customer satisfaction levels involves active engagement with students (along with the student representatives in governing and evaluation bodies or the use of Quality Assurance-AVA tools, also as a listening channel for students regarding administrative/management services).

 

Target audience

Questionnaires were given to students of the first year and subsequent years.

 

Monitored services

  • General internationalisation services
  • Appropriate number of partner universities
  • Promotion of international exchange programmes
  • Assistance with validation of academic credits

The questions are about overall opinions (“Are you generally satisfied with…”).
The feedback is divided by course topic area.

 

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Il grafico espone gli indici di gradimento, aggregati per Area scientifico disciplinare, relativi alla domanda "La promozione e le informazioni sui programmi di internazionalizzazione sono adeguate?"
The graph shows satisfaction levels, grouped by Course topic area, regarding the question “Are international programmes suitably promoted, with sufficient information?”  Source: Good Practice Project