General services and infrastructures

Here attached are the reports on students’ overall customer satisfaction levels regarding some administrative/management services and infrastructures.

The measurement of customer satisfaction levels involves active engagement with students (along with the student representatives in governing and evaluation bodies, or the use of Quality Assurance-AVA tools, also as a listening channel for students regarding administrative/management services).


Target audience

Questionnaires were given to students of the first year and subsequent years.


Monitored services

  • General services and infrastructures
  • University information services
  • Communication services
  • Right to study
  • University Library Services
  • Orientation/careers guidance services


The questions are about overall opinions (“Are you generally satisfied with…”). The feedback is divided by course topic area.


Il grafico espone gli indici di gradimento, aggregati per Area scientifico disciplinare, relativi alla domanda "Sei complessivamente soddisfatto dei Servizi generali e Infrastrutture?"
The graph shows satisfaction levels, grouped by course topic area, regarding the question “Are you generally satisfied with General Services and Infrastructures?”  Source: Good Practice Project